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Frequently Asked Questions

How do I contact/book with ABC Gatwick?

Email is the most effective way to contact us, as our response rates are very quick and there are no busy dialing tones. We also accept telephone bookings, please call 01342 843 842.

Booking is simple and there are several ways to do it.

  1. Book online using our booking server and secure credit card payment facilities.
  2. Call us on 01342 843 842 and one of our representatives will take your booking.

Our telephone booking lines are open from 9:00am to 5:00pm Monday to Friday. If your call is not answered, please leave a message and we shall call you back during office hours.

Do you have availability and will the price change?

If you get a quote and a price is given, then this confirms that we have availability and you may proceed with the booking by clicking the blue "BOOK" button.

Prices are subject to change depending upon seasonality and demand.

Why can't I select a date because it is greyed out?

If a date is greyed out then it means that we are not operating on that day, or we have reached our operational capacity so are not accepting any more bookings for that particular date.

Can I make a last minute booking?

A telephone booking can be made up to 1 hour before the meeting time that a customer requests.

How do I make an online booking?
  1. Simply enter the Departure Drop Off Time and Date, and the Return Landing Time and Date. You then click the blue "Submit" button. This retrieves the quote.
  2. The quote is then displayed, if you wish to proceed then click the blue "Book" button.
  3. Enter your details (Name & Address, Contact Details, Vehicle Details and Journey Details) and then click the "Next Step Button"
  4. A summary of your details is shown, and then you click the "PROCEED TO PAYMENT" button.
  5. Follow the on screen instructions to enter your payment details.
  6. You will receive a confirmation from ABC Gatwick which summaries all your booking details and gives full instructions on how to use the service. An email from Barclays ePDQ will also be sent your inbox.
What will I receive after I have made my booking?

You will receive email confirmation of your booking which has a full summary of your travel, vehicle, and contact details together with simple instructions on how to use the service. Please print this off for your reference, alternatively note down all the relevant parts.

I have not received my confirmation email, what should I do?
  1. Check your junk email.
  2. Ensure that you check the appropriate email account that you entered when you made the booking.
  3. Sometimes mail servers have problems thus delaying the delivery of emails. If after a reasonable amount of time you have not received a confirmation, then please call or email us.
What is the 01342 telephone number for?

This telephone number is strictly for enquiries and bookings only between 9.00 and 17.00 Mon to Fri. It is not for customers to contact us when arriving or returning to the airport. Customers must call the Mobile Contact Number as contained within their confirmation email.

What telephone number do I call for the performance of the service on the day?

Customers MUST call the Mobile Contact Telephone Number which is contained within the confirmation email. It is the customer's responsibility to ensure that they have this in their possession. We do not publish this telephone number on the website.

If a customer calls the 01342 843 842 enquiry line they will not be guaranteed a response due operational times (09.00 - 17.00) of that particular number.

What do I do on the day of my booking?

Ensure that you follow the instructions as set out in confirmation email (which you will receive as soon as you make an online booking) to ensure that you receive a smooth service.

Do you service the North and the South terminal?

Yes we service the North Terminal and the South Terminal.

Does your service accommodate departure and arrival from different terminals?

Yes we service all terminals and accommodate customers who leave from one terminal and return to another, at no additional charge. Please select the relevant terminals when you make your booking.

How late can I make a booking before my departure?

We can accept telephone bookings up to 1 hour before a requested meeting time. Internet bookings can only be made more than 24 hours in advance of the departure car drop off time.

How do I let ABC Gatwick know if my flight is delayed?

Do not worry; we are very aware that flight times can vary dramatically. Our staff will monitor our customer's flights and inform drivers of any delays. We will be on hand to take your call, so do not hesitate to phone us on the valet parking mobile contact number as detailed on your booking confirmation.

When do I call ABC Gatwick to get them to deliver my car?

Call the valet parking contact number as detailed on your booking confirmation after you have collected your luggage. We will bring your car to the pre-arranged point at the terminal building. Please see your booking confirmation for detailed instructions.

How secure is the car park?

The car park has the ParkMark® Award given by the Safer Parking Scheme after a risk assessment by the Police. It is secure with CCTV, alarms to the local police, security fencing and lighting.

Are you insured?

Vehicles are insured whilst being driven, car jockey policy is in place to the value of £50,000 for any one vehicle. Insurance reverts to your policy whilst parked or stationary (as with all other airport parking facilities). Our parking facilities are near Gatwick airport and have the ParkMark® Award.

When do ABC Gatwick take my payment?

ABC Gatwick will deduct the full amount of the payment from your card at the time of the booking. If your payment fails authorisation then we shall contact you to ensure that the payment is processed.

Do you provide a VAT receipt?

Your booking confirmation acts as your VAT receipt as it has all the necessary parts required by HMRC.

My travel plans have changed can I amend/cancel my booking?

Amendments to bookings will be fully accommodated to our best ability. Call or Email us to confirm your new travelling times. Please note our cancellation policy and charges may apply when bookings changes cannot be accommodated. Please consult our terms and conditions for these charges.

What is the cancellation policy?

If a Customer makes a booking and later cancels, a full refund will be made within 7 working days of booking unless the start of the contract falls within these 7 days then a 15% administration charge will apply up to 7 days prior to departure. After that period, a 30% cancellation charge will apply. No refund will be possible for cancellations 48 hours before the departure date or after. If the Company needs to cancel bookings, affected Customers will be refunded in full.

What are your surcharges?

There is a surcharge of £10 for each additional day for bookings if the booking has already commenced. Prior to the commencement of the booking, any additional days would be added on to the total as if the booking were made as one single booking. There is also a £10 surcharge for bookings which fall on Christmas Day, Boxing Day and New Years Day.