Terms & Conditions

ABC Gatwick's registered office is 3 Bank Buildings, 149 High Street, Cranleigh. Surrey GU6 8BB.

ABC Gatwick acts as a booking agent only for HELP-ME-PARK.COM Limited and therefore all responsibility and liability for all vehicles lie with HELP-ME-PARK.COM Limited.

ABC Gatwick refers customers to the HELP-ME-PARK.COM LTD terms and conditions, which are as follows:

Terms & Conditions

HELP-ME-PARK.COM LTD ("HELP-ME-PARK") Standard Terms and Conditions ("the Conditions") for the Gatwick Meet and Greet Service.

You are requested to read carefully the Conditions of car parking and to follow the procedures recommended in the Conditions which are for your benefit. This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.



In this Agreement the following words shall have the following meanings:

  • 'HELP-ME-PARK' means HELP-ME-PARK.COM LTD whose registered address is CCM Offices, Rusper Road, Ifield, Crawley RH11 0LQ.
  • 'HELP-ME-PARK Driver' means a driver employed (whether directly or via an agent) for the purposes of meeting customers and driving their vehicles to and from the airport and the Car Park.
  • 'Cancellation Period' means the period which ends on the expiry of seven working days beginning with the day after the day on which the contract is concluded.
  • 'Car Park' means a secure site for which HELP-ME-PARK has a lease, licence or appropriate permission to park vehicles on.
  • 'Vehicle' means a vehicle which is received by HELP-ME-PARK from the Customer but HELP-ME-PARK does not accept transit vans or any vehicle with a trailer.
  • 'Parking Period' means the period commencing when the keys to the vehicle are delivered to HELP-ME-PARK (or, if later, the last time that the Customer returns to the vehicle) and terminating at the time when the keys to the vehicle are handed back to the Customer (or, if earlier, when the Customer retakes possession of the vehicle).

1.1 Bookings through our website are deemed to be made when validated by the issue of an HELP-ME-PARK booking reference number.
1.2 Bookings made by telephone are deemed to be made when confirmed by HELP-ME-PARK's telesales operator.
1.3 Bookings made by post are deemed to be made when written confirmation is sent by HELP-ME-PARK.
1.4 Bookings made by any agent are validated by an email confirmation whether by CSV EXEL or any other format.
1.5 All services are subject to availability.
1.6 A booking confirmation does not entitle the Customer to any specified parking space or to priority over any other customer.

2.1 Payment for a booking made by telephone or on HELP-ME-PARK's website can only be made using MasterCard, Visa, Diners Club or Switch.
2.2 If payment by card is declined or if a payment cheque is returned un-cleared, HELP-ME-PARK reserves the right not to fulfil your booking.
2.3 All prices are quoted in pounds Sterling including VAT.
2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
2.5 Payments made via agent route are subject to such terms and conditions outlined in their heads of agreement.

3.1 The Customer has a right to cancel a booking at any point up to the pre-arranged departure time. Refunds for cancelled bookings will be made within 30 days as per clause (3.4).
3.2 The Customer is to inform HELP-ME-PARK of the cancellation in writing by email to info@help-me-park.co.uk or by post to Help-me-park, 7th Floor, Norfolk House, South Terminal, Gatwick Airport, RH6 0NN. Cancellations sent by first-class pre-paid post, will be deemed received by 10am on the second working day after posting. Cancellation sent by second-class prepaid post will be deemed received by 10 am on the third working day after posting.
3.3 Refunds within 7 working days of purchase.
A full refund will be given if a meet and greet parking contract is cancelled within 7 working days from the date of purchase except when the contract starts within the 7 working days from the date of purchase in which case our standard refunds policy will apply.
Standard refunds policy:
All refunds ´except within 7 working days of purchase´ will incur an administration fee as follows.
Cancellations before 48 hours to the start of the contract - £6.50
Cancellations within 48 hours to the start of the contract - 40% of the total contract value
Cancellations after the start of the contract - no refund.
3.4 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at the pre-arranged departure time.

4.1 The Customer is advised to allow for sufficient journey time to arrive at the Airport Terminal at the meeting time you will have designated by HELP-ME-PARK or your travel agent. The Customer is required to telephone HELP-ME-PARK 20 minutes prior to their arrival at the airport to reconfirm their arrival time. The HELP-ME-PARK Driver will wait for 15 minutes after that meeting time unless the Customer has telephoned HELP-ME-PARK to advise of a further short delay in which case the HELP-ME-PARK Driver can be contacted to wait for the Customer's arrival.
4.2 The Customer on handing over the vehicle to the HELP-ME-PARK Driver must:
4.2.1 securely close all windows of the vehicle; and
4.2.2 remove all personal property from the vehicle; and
4.2.3 hand to the HELP-ME-PARK Driver the ignition keys to the vehicle.
4.3 The HELP-ME-PARK Driver will be authorised by the Customer to have the right to drive or otherwise take the vehicle on the public highway. HELP-ME-PARK Drivers are fully insured by HELP-ME-PARK for this purpose.
4.4 In the absence of any negligence or breach of duty by HELP-ME-PARK the vehicle will be parked at the Customer's own risk for the Parking Period.
4.5 The Customer permits HELP-ME-PARK to bring and keep the vehicle on an HELP-ME-PARK Car Park and to move the vehicle to an alternative HELP-ME-PARK Car Park in the event of an accident or an emergency or to avoid an obstruction.
4.6 The Customer must telephone HELP-ME-PARK on 07818 062875at the time that they are in Baggage Reclaim of the Airport to notify HELP-ME-PARK they have returned to the United Kingdom and require their vehicle to be brought to the pick-up point by the HELP-ME-PARK Driver.
4.8 HELP-ME-PARK will accept liability only when and to the extent that the same is caused by the negligence, wilful act or default or breach of statutory duty of HELP-ME-PARK its servants or agents for:
4.8.1 any damage to the paintwork or bodywork of the vehicle;
4.8.2 any defect to the vehicle which renders it un-driveable. In such circumstances HELP-ME-PARK will provide the Customer with a replacement vehicle, up to but not exceeding a vehicle equivalent to the size and type of a Vauxhall Zafira.
4.9 In the event that HELP-ME-PARK accepts liability for a defect to the vehicle that remains driveable HELP-ME-PARK will arrange for one of its pre-approved repairers to contact the Customer direct to carry out the necessary repairs.
4.10 Any Customer wishing to reclaim the vehicle prior to expiry of the booked and agreed Parking Period will be liable to pay the parking fee for the whole of the Parking Period.
4.11 Any Customer who reclaims the vehicle after the expiry of the booked and agreed Parking Period will be charged a supplement of £10 per day.
4.12 Neither the Customer nor any other person shall have the right to remove the vehicle prior to payment in full of:
4.12.1 the parking fee for the Parking Period; and
4.12.2 any fuel purchased by HELP-ME-PARK for the vehicle; and
4.12.3 any recovery fees paid by HELP-ME-PARK in the event of a breakdown or mechanical failure of the vehicle.
4.13 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving the pick-up point or HELP-ME-PARK's premises and entering onto the public highway.
4.14 A Customer must produce the numbered receipt provided by HELP-ME-PARK when reclaiming the vehicle. In the event that a receipt is lost HELP-ME-PARK shall be entitled to require proof of the Customer's identity.
4.15 HELP-ME-PARK shall not be obliged to release the vehicle to a third party without the written authority of the Customer.

5.1.1 The Customer shall be liable for and indemnify HELP-ME-PARK in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst on HELP-ME-PARK's premises or in any way arising from a breach of the warranty in paragraph 5.1.2 below.
5.1.2 The Customer warrants to HELP-ME-PARK that at the commencement of the Parking Period, the Customer's vehicle is in a safe and roadworthy condition, has a current MOT certificate (if required by law) and valid road tax and that no dangerous toxic or illegal substances have been left within the vehicle.

6.1 HELP-ME-PARK does not accept any responsibility or liability for any theft, loss or damage to:
6.1.1 any personal property or personal items left within the vehicle whilst on HELP-ME-PARK's premises (whether or not during the Parking Period) or;
6.1.2 for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on HELP-ME-PARK's premises or whilst travelling between HELP-ME-PARK's premises and the airport.
6.2 HELP-ME-PARK does not accept any responsibility or liability for any damage to the windscreen or any other glass in the vehicle.
6.3 HELP-ME-PARK does not accept any responsibility or liability for damaged or punctured tyres or any scuffs or damage to steal or alloy road wheels.
6.4 HELP-ME-PARK does not accept any responsibility for any loss in the event that the Customer's return instructions/numbered receipt for the vehicle is either lost or stolen which is subsequently presented to HELP-ME-PARK by a third party who uses it to fraudulently to take delivery of the Customer's vehicle.

7.1 Nothing in this procedure restricts the Customers right to pursue remedies through the Court.
7.2 A complaint must be made within 7 days of the expiration of the Parking Period. HELP-ME-PARK will acknowledge the Customer's complaint in writing within 7 working days, in the event that the complaint is damage to vehicle the complaint MUST be made before the customer leaves the airport terminal and noted by an HELP-ME-PARK representative via in persons or on the duty phone. If damage is not noted at the airport terminal then it will be assumed that the vehicle has been returned in the same condition when collected by HELP-ME-PARK and no liability for claim to damage can be made against HELP-ME-PARK.
7.3 Subject to receiving the Customer's co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection HELP-ME-PARK will deal promptly with the complaint.
7.4 A complaint will initially be dealt with by HELP-ME-PARK's Customer Services Department.
7.5 HELP-ME-PARK's Customer Services Department will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.
7.6 In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by HELP-ME-PARK prior to any repairs being carried out thereto.
7.7 The Customer should send all written complaints to info@help-me-park.co.uk.

The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.

The Contract between HELP-ME-PARK and the Customer and any person travelling with the Customer shall be governed by the laws of England and Wales and these Conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales

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