Gatwick Valet Parking - Customer Reviews

April 2012

  • We were very pleased with the meet and greet parking service, which we were using for the first time. On the outbound flight, the handover could not have been slicker. Our return flight last Thursday was delayed by over an hour into the early hours of Friday morning and I had not received a text by the time we had picked up our baggage. I therefore rang through and was told that your own deliveries had been delayed during the day; I mentioned that we had a small baby in tow. By the time we had got through to the terminal, I had received a call to say that your delivery person was on his way and about ten minutes off. By the time we reached the collection point, our car was ready and waiting for us. All in all the service was very good and we will certainly consider using it again when we next use Gatwick for flights. Kind regards

  • Hi We used your excellent service on the 15th and 20th April .Very Prompt .Very thorough and Very Polite Thank you very much .Will definitely use your service in the Future. Cheers

  • Praise where praise is due. Absolutely no problems booking with your company at all, I was late last week, the person who answered was great, totally flexible so very happy to be a reference for you and will have no hesitation to recommend you and use you again. I'm in business..don't worry about a discount code yet... i'll ask for one if ok when I need to book next time.

  • We did reply to this with feedback but I can't find the discount email. We are looking to book again so are hoping you could send us the code.

  • Once again we received great service from ABC Gatwick, even though we arrived back a day later than intended and could only give 50 minutes notice of our return our car still arrived almost at the same time we did, and the drivers where as helpful and courteous as before. We would definitely recommend anyone to use this meet and greet service with ABC.

  • We thought the quality of your service was very high and the best meet and greet company we have used - and we have used a few! We aim to use you again in October. Everything was just right from the punctuality to the time taken to return the car and friendliness of the staff.

  • We found the whole process trouble free and very efficient. It is a great boon to be met from one's incoming flight.

  • It was the first time we have used your service and found it very good with only a short delay in arrival and departure and will use it again
    P. Crompton

  • I found your service very good - it was my first use of your compnay. The web site was easy to navigate. I appreciated a call from you to confirm expected time of arrival. Your agent was waiting for my car to arrive. Upon return, having called post Passport check and without luggage, i waited perhaps 3 or 4 minutes for my car to arrive. Overall, very good service. Thank you.

  • I can honestly say that the whole experience was stress free and made a significant difference to both the start and end of our holiday. The chap who collected the car from us when we were leaving was very friendly and efficient and your man who met us on arrival made sure we were sorted and then quickly left us to our own devices to set off home (which was a welcome relief at 1.30am, having been travelling for around 5 hours or so). So......all in all, I would have no hesitation in recommending your company to any and all of our friends, family and colleagues, many of whom travel via Gatwick on a regular basis. Hopefully I've managed to sufficiently articulate that you've got 2 very satisfied clients, but if you'd like any further information, please feel free to contact me.

  • Excellent service couldn't be faulted, we don't tend to use Gatwick that much but if we do we will use you again cheers

  • This is the first time I have used your company and indeed the first time I have used a valet service. I found your service faultless and a great start to my holiday. I will be using you again and have already recommended you to a friend. Thank you...

  • We had a very good experience with your company. We found it all very easy and didn't have to wait both ways. In fact, due to the lifts not working at Gatwick your poor chap had to wait for us!!With previous companies we have been known to wait 45 minutes. Which is not good after a long, late flight.So Thank You

  • I was most impressed with the service from ABC Gatwick. Totally reliable and punctual and favourably priced. The chaps who met us were charming, which always helps. Thank you for a first class service. I will most certainly recommend you. Yours sincerely

  • Thank you for your email. Just wanted to say thank you for a first class service, this is the first time I have used you and was very happy with the service received, will definitely use you again. Kind regards

  • Your service was excellent I only had to wait a few minutes for the car to be returned. Many thanks

  • Thanks for a great service , couldn't fault anything. As a regular user of meet and greet services your team certainly ticked all the boxes and will certainly be using your company again and will recomend to friends.

+ Show more reviews in April

March 2012

  • My family and I appreciated the level of service received by the friendly staff and would recommend your services if asked.

  • This is about the 4th time we have used your service and we have found it to be reliable and efficient. This time I actually remembered to record the mileage and check how many miles the car had done - it was 7 which is entirely acceptable in my opinion. Upon our return to Gatwick your driver didn't deliver the car to the same lay-by as we had been advised and where we dropped the car off. Unfortunately the car was behind another one and we did not see it. This meant a hold up of about 10 minutes - not a lot - but it was cold and late. All in all a very good service and I intend using you again in June.

  • thank you for your service i was extremely impressed with the efficiency and will definitely use it again.
    Dr GHardy

  • Service was very good for our departure. However, Gatwick was very busy on our return and, despite phoning when we collected our bags, we did wait about 10 minutes for the car to arrive.

  • Thank you for the email. It was the first time that I had used such a service and I was a little apprehensive, but I thought it was a superb service - perfectly on time and professional and appropriately priced.

  • This is the 3rd time we have parked with you guys at the Gatwick South Terminal. I must say that the service we have received has been consistently excellent. The handover both when dropping the car off and picking it up is very quick and stress free. Staff are quick to answer calls and communicate well, even when we arrive in the middle of the night. The main reason we have been repeat customers is the price; ABC Gatwick offer marginally more competitive rates than their competitors and for this reason, so long as the service remains as good as it has been, I will continue to be a repeat customer.

  • The service was extremely efficient with no hitches at all. I will certainly use your service again. Many thanks

  • An almost flawless service from start to finish. I would completely recommend you to anyone looking for airport parking. It made things so easy. Thanks for a great service.

  • Every aspect of the service was easy and efficient. It really took the stress away from airport parking. The service also represented excellent value for money.

  • Service was good except we had to wait about 10 minutes when we were departing otherwise absolutely fine

  • I thought your system works well and I will definitely us you again.

  • Having read negative comments about other providers of meet and greet services (NOT ABC) I was quite apprehensive. However, I was delighted at the service provided by you. Everything worked perfectly and I will definitely be using ABC again. Many thanks

  • Thanks for your email. We have used your service in the past and have always been very impressed with the punctuality, reliability and friendliness of the staff. The level of communication is also excellent, and we will continue to chose ABC parking when we travel from Gatwick.
    Steve and Rachel

  • Had no problems with your service. I found your staff to be prompt, friendly and professional. Will use you again. Please send discount code. Thanks

  • We were very impressed with your service and will certainly use you again

  • we were very happy with the service that we received. Our driver even pumped up a tire for us before he bought us the car. I remain a very happy customer. kind regards

  • The overall service was good! Would suggest it's better to write down the mileage when the car is turned over to the driver in the presence of the customer, instead of after the car is handed over....not problematic for us but some may take issue. Had to wait outside about 6 or 7 minutes for delivery upon return but again, not problematic. It's very quick once you get your bag to be outside.

  • We had no problems with the service of ABC. Found it quite an easy way to park and would do it again for sure. Upon our arrival, which was early in the morning the gentleman helped with our luggage and was very friendly. When we returned, we didn't receive the same service, but this could have been because he had to move because we got lost in the airport and took a bit longer to get to the area. But overall we were satisfied and will be using the service again. Thanks,

  • We were impressed with every aspect of the service you offered. Communication throughout our dealings, the quality, appearance and attitude of your staff. Yes, a very good service at a competitive price. We will return either at LGW or LHR Regards,

  • All was good. Wait time was ok, but not perfect but I think this is probably reflected in the reasonable pricing. Thank you.

  • Thank you for your offer of a discount for my next parking at Gatwick. I was very pleased with your service & would use ABC Gatwick again.
    S Fletcher

  • Just like to let you know that we were very impressed with your meet and greet parking. It is the first time we've used it but would definitely use it again and recommend to others.

  • I would like to thank ABC for a very smooth parking process at Gatwick Airport North Terminal over the last week. We have used your company before, have recommended you to friends and will certainly use you again. Kind regards

+ Show more reviews in March

February 2012

  • This was the first time I had used your company, we usually fly from Heathrow and use purple parking. I was very happy with the level of service especially the contact call prior to drop off and text on arrival. Your drivers were very professional and service came with a smile. I would use your company again and have already recommended you to friends.

  • 2nd time we have used ABC Gatwick and very impressed on both occasions, quick and efficient service.

  • This was the second time we have used a meet and greet service, first time was not yours, we picked you this time as you were by far the cheapest. Presume it was cheap because of the time of year. I could not fault my service at Gatwick Airport any way and in fact thought it was fantastic. We were met immediately (infact you were waiting for us which is great as the last one we used we still had to wait both on delivery and collection). The guys were great at communicating and keeping in touch and also very polite. We will recommend you to anyone and we are looking to book in July / August but that will really depend on price if we use you or just use a standard car park.

  • I think you provide an excellent service and am totally satisfied. Your drivers/staff are very courteous and helpful. It is a great convenience for us to be able to drop the car at the terminal as we have young children. On our return the car was waiting for us which was a great help.

  • I feel the whole service was swift. The charge rate was very good and all the meet and greet staff are helpful and polite. I am extremely happy to recommend your company.

  • The service was excellent. From the early morning call to confirm my arrival time, and the efficient pick up to the timely return of the car to the pick up area on my arrival. I will be sure to recommend you. I actually avoid using Gatwick as it is a fair distance for me but I will use you in the future if I find myself travelling from there.

  • Hello ABC Gatwick, Thanks for the e-mail. The service we received was first class (more than you can say for British Airways!) and we will continue to use and reccommend your company.

  • The service I received from you meet and greet staff was friendly and welcoming. I did not have to wait when I arrived for my departure or my return, which is exactly what I wanted. There is one point you may want to look at for customer confidence and satisfaction. When your staff check the car over for any damage they should ask the customer to follow them and point out anything they think is relevant. Also on the return they should take the customer around the car again. Hope this is of some help to your customer service.

  • I thought the service was very very good. Staff were very professional in all ways Will definitely use you again if price right.

  • Thank you for your email We had a very smooth service and the driver was waiting for us when we arrived back - very good service Thank you

  • as always I am very happy with the service I received last week. Thank you very much.

  • I was very pleased with the service. Your operatives were friendly and courteous. Even helped load our bags into the car, which was refreshing to see in this day and age. I'm a frequent traveller and would definitely look to use you again. Thanks to all your staff for a impeccable service. All credit to you.

  • I don't know if you got my e-mail to say thank you again for a wonderful service for our recent holiday. Your staff were once again most helpful. We shall be booking for Oct very soon and we continue to tell our friends about your great service.

  • The whole experience was great, prompt service on the outward and inward journey, no hanging around at all. I like to see you also have very competitive prices which would make me use you again. One question - do you have a Heathrow branch ?

  • I am happy to give you a pat on the back again. Excellent service on arrival at Gatwick South, and the car was waiting to be collected when I got to the pick-up point on my return. I shall definitely use your company again when I next fly out of Gatwick.

  • I have used your company a few times now and it is more efficient than the last one I used for three years who become shoddy. I travel to Spain 6-7 time a year and I hope the service remains good.Your driver was there to greet as planned and I had my car back on time. Great service but I hope it doesn't deteriorate in the higher season.

  • Dear abc We booked (along with another member of our group Mr P Kennell) on the recomendation made on the 'snowheads' discussion board. Having used the service I will have no hesitation in recommending your company to both our ski club, our region of snowsport england, and my many customers over the ski season who travel on easyjet to our chalet in borovets bulgaria. Your staff were promt, smart remarkably cheery for 4.30am!!! As well. Pick up was straight forward and we didn't have to wait the cars were there. Overall 10/10 Thank you

  • I was travelling with 3 other passengers and I could not find any fault with your service. I will use you again without hesitation and also recommend you to friends Regards

  • Once again we have been served well by your company. The 2 drivers who met us departing and arriving back home were most courteous and helpfull. We shall continue to tell our friends about your service and we shall be using you again in Sept/Oct this year. Many thanks and also a very good price for your service.

  • I only have words of praise for your service. I have used a number of other valet services at both Gatwick and Heathrow and this is streets ahead. The most positive and factor is that you bother to give a call some time before I was due to leave, which gives the reassurance that the booking is secure and you were expecting us. Added to this the call while I was on the motorway again confirming a due time was a real boon. Similarly the text on arrival had the same effect - and all of this with polite staff at a very competitive price. Well done and thanks - you deserve the business. I certainly will use you in the future

  • I would just like to say thanks for a very good service. With a 5 month old it made all the difference. I will be recommending you. We are also planning on flying in the summer so a discount would be great. Many thanks.

  • Thank you for the email. Your service when we used you at Gatwick between 9th March and 17th March was excellent both on drop off and collection. It was exactly what I had hoped for â€" well done. We will need parking from Sat 19th May until Sat 2nd June so will be in touch with you for that.

  • Once again, great service :) I recommended that my parents and best friend also used your service last week, we all arrived at about the same time and the service was great. Especially considering we arrived 40 minutes earlier than expected! Thanks again

  • I though the service was fantastic & we will be using you again every time we go to Gatwick - so handy for families like us. Much quicker than doing park & ride. Wouldnt change anything! Thanks

  • You arranged for my car to be collected on the 9 March from Gatwick South and then returned on the 16th. I can honestly say that I was very, very impressed with the ease and professionalism of your service. It was faultless and I was even more impressed that you didn't charge any extra when our flight home was delayed and we arrived after midnight. I would definitely use you again and have just recommended you to a friend. Very many thanks for a very efficient and friendly service.

  • Thanks for taking the time to contact me. I have to say that I could not fault the service; the instructions were clear and comprehensive, the chap picking up the car was waiting for us and the delivery was just a two minute wait. The operatives were efficient and very friendly. Well done! Regards

  • Thank you for the email. I've been using ABC quite a few times recently and will continue to use as they've never let us down. On a side note, if you have the facility for me to set up an Account, please let me know.

  • I'd like to say that we were very impressed with the service we received from your booking and parking team. We have already made a note of your contact number for the next time we travel. In the past we have had some very poor experiences with airport parking and some very long waits on both arrival and departure. This time though there was no delay and we were met each time by staff who were polite and efficient.

  • Hi I did email you earlier this week complementing your staff at Gatwick who couldn't do enough for us when we had a problem on return with our car. First class service and I definatley will use you again, Regards

  • I have used you twice now and the service has been spot on. Your guys have always been waiting to greet me and I have only had to wait a maximum of 5 mins for my car on my return. Friendly efficient service along with the cheapest prices is as far as I am concerned a no-brainer when it comes to Gatwick parking. Question do you serve any other airports as flying from Bristol next month?

  • Service was brilliant. Bags were delayed on the way back so was delayed in calling for pick up. Car was still there on time. Would absolutely use you again.

  • Thank you for your service on the way out we had to wait nearly 15 minutes even tho we phoned in on time but when we got back home you arrived promptly Car was in excellent condition both your drivers were professional and courteous We shall be travelling again on 10 May and intend to use your service

+ Show more reviews in February


  • This was the first time I had used your company, we usually fly from Heathrow and use purple parking. I was very happy with the level of service especially the contact call prior to drop off and text on arrival. Your drivers were very professional and service came with a smile. I would use your company again and have already recommended you to friends.

  • I found your service first class what more can I say

  • Hi, Thought it was a great service realistically priced and the lads were efficient and polite.

  • I'm very happy to give feedback on your service. You'll like what I have to say. I've used ABC on a good number of occasions, as driver or passenger, and without exception the experience has been excellent. From initial booking right through to final pick-up, your system has worked perfectly. The website is user-friendly and I particularly like your phone call and text messaging system: very comforting, especially when I'm on my own. I've found all your staff to be unfailingly polite, cheerful and helpful: at all times whether on the phone or in person. They certainly do deserve a pat on the back. They're a great advert for your company. I've recommended your company to many friends and they have been delighted with you. Next year I'll be using Gatwick six or seven times, starting 08 February, and I'll be using ABC each time, of course.

  • Hi sent you an email on our return to gatwick north to say thank you for the ease using your company, from online booking to being met at gatwick by one of your staff who was both polite and efficiant. On our return so easy quick call to the driver once we were in baggage hall, once out driver and car were waiting for us. Would we use your company again definiately, would we recommend you absolutly. Thank you once again look forward to using your company again.
    Mr & Mrs Parsons

  • Thank you for your email requesting feedback on our recent parking experience; we certainly have some! We found the booking process simple and the price was competitive. The communication on the day of drop off, before we arrived at the airport was courteous and efficient. The drop off process was pleasant and quick. Upon our return it was easy to arrange the return of our car. The car was delivered very quickly when compared to our previous experience with a different company. We were delayed a few more minutes in the airport and kept the drop off driver waiting. He could not have been more friendly and did not mind the small delay. Having travelled for 16 hours it was great to see our car parked pretty much as close as possible to the airport and to be greeted by a cheery face! We would not hesitate to use your services next time or to recommend ABC to our friends. Thanks very much!

  • Thank you, the valet parking process was faultless (as usual). Very prompt pick up and delivery ! Many thanks,

  • Thank you for the message. I couldn't fault your service once again. I had found somewhere at a lower cost but with the service I received from you on the two previous occasions confirmed my third.

  • We recently used ABC meet and greet parking for the first time, in the hope that it would get our honeymoon off to a more relaxed start than using the more conventional parking facilities at Gatwick. What an excellent decision (and why on earth have we never done this before? The meet and greet parking as opposed to the honeymoon, that is!). The team could not have been more helpful, either on our departure or on our return. In fact on our return you phoned us to tell us our car was ready whilst we were still waiting for our luggage, that's service that's hard to beat! Everyone we dealt with was polite, friendly and good humoured. The two staff we met personally were all of these things and smartly turned out as well. And last, but not least, it's cheaper and quicker than parking your car yourself! What have we been doing all these years! We'll undoubtedly be using your service in future and recommending it to friends and colleagues.

  • Thanks for an amazing service.... everything was perfect.. I was early either end of my trip and you were available within minutes! Will definitely use again! Thanks :)

  • Used other meet and greet services at Gatwick, but your was the most prompt especially upon our return. We will certainly use your service again.
    Mr Todd

  • Good Evening Great Service, efficient, polite, reliable. Will def book again

  • I was looking for gatwick parking and ABC Gatwick was well priced and as it turned out provided a good service to match. The instructions were easy to follow to the North Terminal, and when I came back was met within a few minutes so was happy with the service.
    Nadya Russell, London

  • Since I was travelling from a long distance, I was nervous about parking at gatwick as I didn't know the roads or how busy the traffic would be. Driving straight to the terminal was a lot easier than finding a car park and saved a lot of time. It allowed us to enjoy our holiday with no fuss, thanks.
    Janice Murphy, Birmingham

  • I'd like to say what a good flexible service you have, thank you for being able to meet us two hours before our scheduled meeting time, we were able to relax in the terminal instead of sitting at a motorway service station. I will recommend your gatwick valet parking service to friends and colleagues and will be using you again next year.
    Mr Sullivan, Milton Keynes

  • Your proactive approach by calling us made the valet parking gatwick experience straightforward and easy. My partner and I found your staff to be extremely friendly and knowledgeable, even about the flights and where we needed to check-in. We'll definitely use you again for our gatwick parking needs.
    James Harris, Reading

  • We were late by 90 minutes, but managed to make it to check in, thanks to you being able to meet us! If we had not used valet parking at gatwick we'd have definitely missed our flight. Thank you for a service that went beyond our expectations, we shall recommend you to our friends.
    Mr and Mrs Stevenson, Watford

  • Being a large group of skiers with five cars, everyone was delighted with your meet and greet parking gatwick service, thanks for having trolleys on standby for our luggage, there was a lot of it!
    Andrew Stevens, Norwich

  • We are happy to say we had a positive gatwick meet and greet parking time, the best we have had at any airport. As regular travelers my husband and I often use airport parking, and yours was excellent. Your drivers were attentive and called us before we called you, a nice touch.
    Mrs A Hall, Chatham

  • As a business traveler, I was pleased with ABC Gatwick's gatwick airport parking service, which proved to be good value and provided a superior service to which I was expecting, always a bonus in business, you will retain my custom and I shall recommend you to my colleagues.
    Ian Catrwright, London

+ Show reviews in Archive